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RESERVATIONS

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ABOUT RESERVATIONS

Kyoto Kitcho accepts reservations by online through our reservation request form.
Please note our reservation and cancellation policy below.
Customers wishing to make a reservation must first check and approve this policy.

* Regarding payment by credit card, the following credit cards are acceptable.
American Express, VISA, Master, Diners, DC, UC, JCB, Saison, Million

Online Reservation Process

For a reservation using the online request form, follows this procedure.

Please see our RESERVATION POLICY for more information.

RESERVATION POLICY

1. Reservation Policy

A completed request form does not constitute a confirmed reservation.
After receipt of a reservation request via this system, we will send the customer a reservation confirmation e-mail within 72 hours, at which point the reservation is confirmed.
Only after the customer reply to our reservation confirmation e-mail is the reservation secured.

In the event the customer does not respond within 72 hours of receiving our reservation confirmation e-mail, the reservation will be canceled.
* Reservations can be made up to three days in advance; however, we recommend reservations be made well in advance, especially in the busy seasons of spring and fall.

2. Confirmation Policy

We will contact the customer to reconfirm 1 week before the reservation date. The customer may also contact our company to reconfirm. The reservation will be canceled if our company is unable to contact the customer before the reservation date, and the customer will be required to pay a cancellation fee in accordance with our Cancellation Policy.

3. Cancellation Policy

To cancel or change the reservation, please contact us by phone.
For previous- and same-day cancellations, we require a cancellation fee as indicated below. (Exceptions are made for unavoidable circumstances)

Same-day
Cancellations
100% of the total cost
Previous day
Cancellations
50% of the total cost

4. Privacy Policy

Management and Security of Personal Information
Our company will take measures to securely and appropriately manage personal information, using a server protected by a security system. We will endeavor to prevent the leakage of personal information and unauthorized access by external sources.

To approve of the contents above and
continue to the online reservation request form, click here.

Restaurant Hours ;

Our company’s business hours are listed in Japan Standard Time (JST), or UTC+9. The customer must contact our company regarding reservations or cancellations during business hours.

RESTAURANTS HOURS CLOSED
Arashiyama 10:00 AM - 10:00 PM Every Wednesday
Year-End and New Year holidays(Dec. 26 - 31, Jan. 4 - 9)
HANA-Kitcho 11:30 AM - 8:00 PM Every Wednesday
Year-End and New Year holidays(Dec. 28 - 31)
Shokado 10:30 AM - 5:00 PM Every Monday
(If Monday is a public holiday, we will be closed the following day instead.)
Year-End and New Year holidays (Dec. 27 - Jan. 6)
Nagoya 11:30 AM - 9:00 PM Evening of Dec. 31 and all day Jan. 1(Building holidays)